Why Endo?

We want the best and brightest people at Endo to help us achieve our mission to develop and deliver life-enhancing products through focused execution. Our nearly 3,000 global team members understand the important role we play in delivering healthcare and are dedicated to supporting each other as we work to bring the best treatments forward. Our shared values of Integrity & Quality, Innovation, Drive, Collaboration and Empathy guide our team and enable us to deliver upon our vision of helping everyone we serve live their best life.

At Endo, we are building a diverse, equitable and inclusive workplace, and we are looking for talented individuals to join our team.

Job Description Summary

The Senior Medical Information Manager has the primary responsibility to support Medical Information services in preparation for the launch and continued medical support needed for Endo Products. This role will be responsible for scientific/medical review of all promotional materials for HCPs, Consumers and Sales Training, provided through the Medical and Promotional Review Committees (MARC and NPRC).

This role will develop the medical information database of all published literature, presentations and posters, and the development and approvals of the Standard Response Letters (SRLs) and Frequently Asked Questions (FAQs) anticipated to be needed for HCP and Consumer Medical Inquiries, received by the Call Center pre-launch, at launch and post-launch.

This individual will also be responsible for all Call Center Training for Disease State and Product Pivotal Data as well as Work Instructions and Handling Guides necessary to insure complaint and fair balanced Medical Inquiry responses for Endo Products.

Job Description

MARC/NPRC Support

• Review of promotional and non-promotional material medical/scientific accuracy/relevancy for the Marketing and Advertising Promotional and Non-Promotional Review Committees.

• Work closely with Research and Development, Clinical Operations, Regulatory, and Legal to coordinate development, approval, and communications of all related Clinical Studies and Clinical Data to enhance and support the safe and effective use Endo products, to optimize patient outcomes.

• Ensure that publication and presentations regarding Endo products will be accessible to HCPs.

Call Center

• Lead individual for responding to escalated questions from professional call center, field sales, and field Medical Affairs.

• Serve as a point of contact for call triage exceptions not otherwise addressed adequately by adverse event handling, product complaint handling, medical/product information inquiries, and customer service (i.e., returned goods policy) and coordinate teams of individuals to address HCP and consumer concerns.

• Write, review, and respond to out of scope requests by performing critical literature evaluations and researching previous out of scopes.

• Research, review and respond to requests for medical information necessary for label updates as requested by Regulatory.

• Assist in analyzing the customer insights from call center data.

Database Management

• Ensure that the Medical Information database is accurate and up to date.

• Manage the internal review process for all SRLs and FAQs through the Non-Promotional Review Committee (NPRC) database, as appropriate.

• Provide oversight to insure accuracy of the Call Center’s Work Instructions and Handling Guides.

• Manage annual review schedule for all SRLs and FAQs.

• Actively participate in writing and review of new and existing SRLs and FAQs.

• Update and/or create SRLs and FAQs across all therapeutic areas.

Support activities of the Medical Information Associate Director and the broader Medical Information Department activities.

Commitment to Diversity, Equity, and Inclusion:

At Endo, our diversity unites and empowers us as One Team, and we are committed to cultivating, and valuing, each person’s unique perspective. We actively promote a culture of inclusion that draws strength from our broad spectrums of diversity, including race, ethnicity, religion, gender identity or expression, national origin, color, sexual orientation, disability status, age, and all our other unique characteristics, qualifications, demonstrated skills, achievements, and contributions, backgrounds, experiences, cultures, styles, and talents.

EEO Statement:

At Endo, we firmly believe in the principles of equal employment opportunity and strive to create an atmosphere where all employees, regardless of their race, color, creed, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability (including pregnancy), age, or military or veteran status, feel valued, respected, and empowered. Our commitment to EEO extends to every aspect of employment, including recruitment, hiring, training, promotions, compensation, benefits, transfers, terminations, and all other employment practices. We are dedicated to ensuring that all employment decisions are based on qualifications, skills, and merit.

Be the change you wish to see. Come join us! We want the best and brightest people at Endo to help us achieve our mission to develop life-enhancing products through focused execution. Our 3,000+ global team members are united by the important role that we play in delivering healthcare and are dedicated to supporting each other as we work to bring the best treatments forward.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.